We are happy to help you!

On this page you will find all frequently asked questions and answers regarding integrating or using resmio.

resmio Support Team

Sabrina Moninger

Customer Support Manager
resmio Support Team

Daysil Rieger

Team Lead Customer Support

Questions regarding setup

How do I register with resmio?
resmio signup cta

Registering with resmio is really easy. First, click on the key TRY NOW. You will be redirected to our registration page on which you just have to enter your email address, the name of your establishment, as well as its physical address.

After registration, you have immediate access to resmio and can take your time exploring our features.

Also check your mailbox! There you should find an email from resmio with instructions on how to create your password. Just follow the instructions in the email.

Do I need a website to use resmio?

Your own website is ideal but not required if you just want to use resmio via Facebook, for example. We recommend that customers also integrate resmio on their own website since it is the ideal location where guests look for information about your restaurant, bar, or café. If you don’t already have your own website, you can create one for free via resmio. Here you will learn more.

How do I log in to resmio?
resmio sigin login page

It’s very easy! In the resmio menu bar, click on the key Registration. If you have already saved your login information, you will be automatically directed to the user interface. If you have not saved your login information, a login page will appear on which you need to enter your user name and personal password.

If you don’t remember your password, simply click on the link “Forgot your password”?

We recommend that you save your access information in your browser and mark the resmio user interface as a favorite.

How do I reset my password?
resmio login page password reset

If you don’t remember your password, simply click on the link “Forgot your password?” and we will send a new password to your email address.

How do I integrate my resmio widget?
resmio webapp properties menu

You can integrate resmio on any website, but also with Facebook or Google My Business. Setup rarely takes more than 5 minutes.

For websites:

If you are familiar with HTML, log in directly to the resmio WebApp. There you will find the tag under “Settings” > “Integration”.

If you are not that familiar with HTML, we will be happy to show you how to integrate resmio step by step:

WordPress | Jimdo | Joomla | Wix | 1&1 | Facebook | Google My Business

How do I import customer information?
resmio guests import

Did you acquire customer contacts already prior to using resmio? Then you can easily integrate them into our system.

  1. Open your list of contacts in Microsoft Excel, Google Tables or another spreadsheet program.
  2. Please make sure that your table is formatted correctly. To import guest data, the columns must be titled correctly and all in lower cases.
    • Mandatory columns for guest data import:
      • name
      • email
    • Optional columns:
      • phone
      • street
      • city
      • zip
      • notes
  3. Now save your contacts as a .csv” file.
  4. Next, in your resmio account, go to “Guests” > “Import”
  5. Now you can upload your existing contacts and send your newsletter to all guests if you would like.

If you have any questions, please contact our Support at telephone +49 (0) 911 3749230 or via email at support@resmio.com.

How do I import reservations?

Have you already collected reservations before using resmio? Then you can easily import them into our system.

  1. open your list of reservations in Microsoft Excel, Google Spreadsheets or any other spreadsheet processing program.
  2. please make sure that your table is formatted correctly! To import reservations, the columns must be titled correctly in English! Please also pay attention to lower case letters and spaces. In addition, only csv files can be imported.

Mandatory column names for the import of reservations:

  • day
  • time
  • number
  • name

Optional Columns

  • walk-in (true / false)
  • booking number
  • email
  • phone
  • notes
  • comments
  • status

The reservation date must have the following format: YYYY-MM-DD (Example: 2019-06-25).

If the imported file does not have a “status” column, the reservations are confirmed, i.e. created as “confirmed”. If a column “status” exists, the cells must contain the following values: “unconfirmed”, “confirmed”, “arrived”, “seated”, “noshow”, “finished” or “cancelled”.

Example of an import file:

  1. go next in your resmio account in the reservation overview to the “…” – “Import
  2. now you can upload your existing reservations. This may take some time. You will receive an email with the import details.
How can I measure reservations through my FacebookAds campaigns?

To measure the success (conversion) of your Facebook ads and check if they lead to more reservations via your website or Facebook page:

1. Log in to app.resmio.com
2. Settings -> Integration -> Facebook pixel section
3. Enter Facebook Pixel ID in the field

Now your Facebook pixel is connected to our widget. In order to see your generated reservations in the Facebook Ads Manager, all you need to do is select the “Schedule” event under the campaign settings as a conversion.

You will then see the generated reservations under the “Results” column in your Facebook Ad Manager.

If you have any questions, feel free to contact our support at +49 (0) 911 3749230 or by e-mail at support@resmio.com. “

How can I integrate stripe into resmio?

Stripe is available in these countries and currencies.

1. Log in to Stripe

2. Confirm the e-mail address and verify the account

3. Enter the account data and activate the account
(under “Activate your Account”)

4. Copy the publishable and secret keys
(under Developers -> API Keys)

5. Paste these keys into your resmio user account
(Log in to app.resmio.com -> Account -> Payment Information)

If you have any questions, please contact our support at +49 (0) 911 3749230 or by e-mail at support@resmio.com.

How can I integrate PayPal into resmio?
resmio | spoon & bytes

1. Create a new PayPal Business account

2. Log in at https://developer.paypal.com/developer/accounts/

3. Go to “My Apps & Credentials” and scroll down to “REST API Apps”

4. Click on the button “Create App”

5. Enter an app name and select “Create App”

6. Select the “Live” button on the upper right side

7. Copy the client ID and paste it into your resmio user account
(Account -> Payment Information)

8. activate SEPA Direct Debit here: https://dashboard.stripe.com/account/payments/settings

9. Select “Activate” and enter the necessary information. Please note: Before you can accept direct debit payments, your Stripe account must have processed card payments regularly for 30 days.

If you have any questions, please contact our support at +49 (0) 911 3749230 or by e-mail at support@resmio.com.

How can I integrate Gastrofix into resmio?
resmio | Gastrofix integration

1. to integrate Gastrofix into resmio, you need access data for api.gastrofix.com
You can get them from Gastrofix support at +49 (0) 911 3749230 or support@gastrofix.com

2. Then go to https://app.resmio.com under “Settings” -> “Integration” and select the link “Log in to Gastrofix” (see screenshot Gastrofix1).This link opens another page, where you have to login with your access data and “Approve” the integration (see screenshot Gastrofix2).

3. After that please enter your 5-digit Restaurant-ID of your Gastrofix account (see screenshot Gastrofix3).

4. under “Transactions” you will find the button “Import Transaction Data” (see screenshot Gastrofix4). If this button is clicked, all Gastrofix transactions will be linked with your resmio reservation data.

How can I integrate the digital menu on my website?

Once you have created your menu in resmio, you can easily integrate it as a widget on your website. Check the FAQ item “How can I create an individual menu with resmio?” for further instructions.”

  1. First log in with your access data at app.resmio.com and select “Settings” > “Integration”.
  2. Below you will find the option to fully display your menu on your website (“Name”) or as a button (“Name”).
  3. Mark the code, copy it to clipboard in the browser by using the shortcut CTRL + C and paste the code with CTRL + V on your website, on a intended position (for example, on your frontpage or a sub-page).
    Tip: Use the “Menu Theme” and “Widget size” dropdown menus to customize the look & feel of your digital menu. In case you conduct further adaptation, please insert the code once again at the intended position.

If you have any questions, please contact our support at +49 (0) 911 3749230 or by e-mail at support@resmio.com.

Questions regarding use

Where can I change my operating hours?
resmio webapp settings profile

You can enter your operating hours yourself and change them anytime.

  1. Log into resmio
  2. Go to “Settings” > “Profile”
  3. Scroll all the way to the bottom

Here you can enter your operating hours for different days of the week and also the number of seats you want to make available. Make sure your times do not overlap.

Example:

If you entered that your restaurant is open Mon-Sun from 10:00 am to 8:00 pm, it is not possible to make an exception for Wed from 3:00 pm to 8:00 pm, for example. Wednesday is then double booked and that does not work.

The correct way is:

Mon, Tues, Thurs, Fri, Sat, Sun 10:00 am to 8:00 pm; Wed 3:00 pm to 8:00 pm.

Did everything work out? Review your operating hours in your widget. This you will find under “Settings“ and “Integration”.

How do I modify my reservation times and capacities?
resmio webapp settings profile

You can modify your reservation times and capacities anytime as follows:

  1. Log into resmio
  2. Go to “Settings” > “Profile”

Here, you can set your reservation times and capacities for every day of the week. Please note that the capacity you set always refers to the reservation interval you determined (*).

(*) You can determine the reservation interval under “Settings” > “Reservations” > “Advanced Settings”.

Example:

Reservation interval of 30 minutes

Reservation times and capacity: Monday – Sunday 12:00 pm to 8:00 pm (capacity 10)

Reservations are available at 30-minute intervals (12:00 pm, 12:30 pm, 1:00 pm, etc.) and thus 10 seats are available for online booking every half hour.

How do I make a reservation?
resmio menu reservations

If guests come to your establishment without a reservation, proceed as follows:

  1. In your resmio account, in the menu on the right, click on “Reservations“.
  2. Near the top on the right, click on “New Walk-In” >
  3. A new window opens in which you can enter now enter a reservation.
How do I enter a walk-in?
resmio menu reservations

If guests come to your establishment without a reservation, proceed as follows:

  1. In your resmio account, in the menu on the right, click on “Reservations“.
  2. Near the top on the right, click on “New Walk-In” >
  3. A new window opens in which you can enter now enter a reservation.
My restaurant is booked solid - now what?
resmio web holidays special opening closing hours

Congratulations!

There are two options to show that you have no open capacity:

Option 1

  1. Log into resmio
  2. Go to the menu item “Holidays and special opening closing hours”
  3. Click on “Add exception”
  4. Select the date on which you no longer have capacity.
  5. Select “closed” >time from : time to
  6. Save and done!

The selected times are now displayed in grayscale to guests and they can no longer select them. If you want to block an entire day, please select the ties from 12:00 am to 23:45 pm.

How do I avoid overbooking?
resmio settings reservations

To avoid overbooking, you need to select the right settings.

  1. First, determine your operating hours and capacities under “Settings” and “Profile“. Here, you can determine exactly how many seats you want to make available online.
  2. Under “Settings” >„Reservations” > “Reservation Settings” >”Advanced Settings“, you can further refine your operating hours.
    • Determine the duration of stay of the guests so the system knows how long the reserved seats are occupied.
    • You can also set a lead time for reservations so you can get ready for your guests.

Also entering reservations made by phone into the resmio online reservation ledger helps you avoid overbooking. That way you can stay on top of things.

What is the process of making an online reservation with resmio?
resmio online reservation tool

If guests want to make a reservation with you, they can do so directly on your website or Facebook page, for example. For your website, insert the resmio reservation widget in a prominent location.

Via the widget, they can select the day, time, and number of people on their own . After they have submitted the reservation, you are immediately notified via text or email. Simultaneously, your guests automatically receive a confirmation of the reservation via email.

You can find the new reservations easily in your online reservation ledger. If the option “Send reservation reminder ” is activated, your guests additionally receive a reminder email one day prior to their visit.

If the feedback function is activated, they will receive a feedback request via email after their visit in which they can rate your food and service. You can review the results of all feedback in your account under “Feedback”.

Do I have to confirm my reservations again?
resmio automatic reservation confirmation

If you want, that’s possible. If you selected the setting “confirm reservation automatically” , your guest will automatically receive a reservation confirmation. You will be notified via text or email, but don’t need to do anything further.

If you have deactivated the automatic confirmation feature, you will receive notification of the reservation and can confirm it or decline it via a link in the email. Only at that time will your guest receive a confirmation or declination of the reservation.

How do I print my agenda?
resmio reservations main menu
  1. In the menu on the left > click on the first menu item “Reservations“.
  2. Next to “Breakfast, Lunch, Dinner” you will find three periods > click on these > a new window will open
  3. Select either “Day“, “Week” or “Agenda” and click on “Print
Time of day
resmio breakfast lunch dinner
  1. Breakfast: __:__ to 10:55 am
  2. Lunch: 11:00 am to 5:00 pm
  3. Dinner: 5:05 pm to __:__
How can I create a QR for my reservation widget?

1. simply use this page: https://www.qrcode-generator.de/

2. enter the following in the column provided for this purpose
(please note that the ID will always be adjusted individually)
must: https://app.resmio.com/waldhotel-sonnenberg-restaurant-bellevue/widget

3. click on “Create QR Code” and you can already see the generated QR Code on the right side.

How can I create an individual menu in resmio?
  1. First log in with your access data at app.resmio.com and click on “Menu” on the left
  2. Click on the “Add Category” button at the top in order to create a new product category in your menu (e.g.: “Pasta”) and add an optional description (e.g.: “We cook our pasta according to a traditional recipe.”)
  3. By clicking on “Add product”, you can add a new dish in a recently created category.
  4. In the next window, you can name your dishes (e.g.: “Spaghetti Arrabiata”), add optionally a (short) description, select appropriate allergens and food additives from a given list and define prices.

Tip: By clicking on “Add product variation” you can add more variations and a custom price for each dish on your menu – a perfect way to label for instance different portion sizes.

As soon as you are satisfied with your description, click on the “Save” button above. By following the instruction, you can create additional categories and dishes to display your whole menu.

5. In order to get a preview of your menu from the guest’s perspective, click on “View menu” button in the overview.

If you have any questions, please contact our support at +49 (0) 911 3749230 or by email at support@resmio.com.

Questions about your account

Where do I find my partner ID?
resmio menu properties integration
  1. In the resmio menu, go to Settings
  2. Then to Integration
  3. Scroll down until you see Partner Integration
  4. Your resmio restaurant ID is ……
Where do I find my invoices?
resmio menu invoices

To view your invoices, in the resmio menu, first go to

  1. Invoices” (at the very bottom)
  2. Click on the respective invoice number
  3. A new tab opens in your browser that displays the invoice as a PDF.

You can now download or print the invoice.

WebApp Video Tutorial

iPad Video Tutorial

We didn’t answer your question? 

Send us an email.

During weekdays, we respond to emails within 24 hours. If you contact us on weekends, we will respond on Monday. Click on the symbol above or send an email to support@resmio.com.

Chat with us

Our support chat is available Monday through Friday, 9:00 am to 6:00 pm (CET). Click on the green symbol at the bottom of the right margin if you want to chat with us.

Give us a call

You can also reach us by phone. You can reach the support team directly at telephone number +49 (0)911 3749230. Monday through Friday, 9:00 am to 6:00 pm.

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