Table plan · Guide

resmio calculates the capacity in your restaurant optionally based on the

1. total capacity
2. RECOMMENDED table capacity

The table capacity is preferable because it reflects the actual restaurant capacity.

In contrast to the total capacity, the system checks whether there is a suitable table for the respective group size and seats the guests accordingly.

To be able to use the table capacity, you must first create a table plan and then activate it. The use of our graphical table plan is optional (but recommended).

Under Settings >  Seating plan, you can set up your seating plan according to your preferences.

• First, you must always add the room where your tables are to be located. To do this, click on + Add a new room and assign a room name (e.g., main room, terrace, etc.). The room description (e.g., only open in summer) is optional and only visible to the team.
• Then you can add the tables via + Add a new table. Here you also assign a table name (e.g., L1 for table 1 in the lounge) and the table capacity (= maximum number of guests that can be seated here).

• It is important that you activate the table plan you have set up so that you can also use it for your reservations.
• You can activate this feature in your resmio account under Settings > Table plan > Activate/deactivate table plan.

With the help of our graphical table plan, you can design the table arrangement and the layout of individual rooms based on your restaurant.

Here’s how it works:

• First, you need at least one room with a selection of tables. If you already have this, you can skip this step.
• You can access the graphical table plan by clicking on the icon next to the button + Add a table .

You can change the height and width of the room using the windows at the top left of the room display.

• Using the left sidebar, you can now select tables, walls, entrances, and decorative elements and drag and drop them into your graphical seating plan.
• Objects already positioned in the table plan can be edited by clicking on the object with the mouse.

In the header above the graphical seating plan, you will find further detailed settings for the view.

• Show times displays sample reservation times above the tables. This feature is useful for simulating a view that your service team might see later in their daily business. If the times overlap too much, this may indicate that your tables are placed too close together in the plan.
• Grid determines the fineness of the grid. It helps you align elements in the table plan more precisely. You can also use the slider on Align to grid to align all objects automatically.

resmio lets you decide whether table allocation is done automatically by the system or manually by your team.

• Under Settings > Table Plan > Basic Settings, you will see the two options:
  1. RECOMMENDED Online reservations are automatically assigned to a table
  2. Online reservations are not automatically assigned to tables

The first option, online reservations are automatically assigned to a table, has the particular advantage of significant time savings in day-to-day business. Your team does not have to manually assign online reservations to a table. Capacity is also calculated using the table plan.

The second option, online reservations are not automatically assigned to tables, offers greater flexibility in return. You or your employees decide where guests are seated in your restaurant. However, capacity is not calculated using the table plan, but based on reservation times and capacities, making it less accurate.

In principle, it is possible for the system to automatically combine several tables. This is particularly useful when a group is too large to be seated at a single table.

Under Settings > Table Plan > Automatic Table Combinations, you can specify whether and how your tables should be automatically combined.

If you activate the function Enable/disable automatic table combinations, reservations will automatically be distributed across several tables if the group size exceeds the total capacity of a single table.

If the function is deactivated, the maximum number of guests who can reserve a table corresponds to the largest table available at that time.

There are three options available for the combination:

1. Combinations with matching capacity regardless of room (= even if tables are located in two different rooms, they are combined)
2. Combinations only within a room (= any tables located in the same room can be combined with each other)
3. RECOMMENDED Combinations based on individual settings (= only set combinations are available)

You have the possibility to set up the order of tables which have the same capacity. Under “Settings” > “Table plan” > “Rooms & tables” you can move your cursor over the six little dots in front of the table and then select the table and move it to the desired place via drag and drop. Tables on the left hand side are selected first.

When manually adding or editing a booking, tables are listed in the same order as defined in your priortisation. However, you can also sort the tables by name for manual adjustments. Therefore you have to select the arrow symbol in the window where you can add or edit a booking. The setting is automatically saved once it has been changed.

Both options are available, you just have to adjust the preferred setting in your resmio account.

Once you have activated and set up the graphical table plan, you can work with it directly in your reservation system.

• To do this, go to the Booking Overview in your resmio account.
• Then click on the icon for the seating plan in the top left corner.
• In addition to the reservation list, you now add your graphical table plan.
• By clicking on the tables, you can filter your list more specifically by reservations.

Under Settings > Table Plan > Table exceptions, you can specify exceptions regarding the availability of your tables.

1. Simply click on + Add exception and a drop-down menu will automatically open with all the rooms you have created.
2. Now you can use the Lock entire room slider to block an entire room (e.g., the terrace in winter).
   • Alternatively, you can also lock individual tables by clicking on the arrow “⌄” on the far right of the individual room display.
   • In the new view, you can select individual tables with a click and block them.
3. Then, if necessary, use the date fields to specify how long the rooms/tables should remain blocked.
4. Please don’t forget to save your changes.

To unlock blocked tables or change the blocking settings, you have two options:

• Under  Settings > Table plan > Table availability exceptions, click on the relevant exception highlighted in blue.
  • The drop-down menu opens with an overview of the tables and reservations.
  • At the bottom, you can either remove the entire block by clicking the Delete button, or you can make changes (e.g., add additional tables or rooms to the block or change the date).

• Alternatively, you can click on Reservations at the top of the left-hand column.
  • In the overview, you will find the current exceptions to table availability on the respective day at the bottom of the reservation book.
  • Here, you can also simply click on the entry for the blocked tables, make changes in the drop-down menu, or delete the entry completely.

To enable your team to respond more flexibly to reservations, we allow you to manually reassign blocked or already occupied tables multiple times.

Under Settings > Table plan > Basic settings > Allow manual reservation of blocked and occupied tables you can activate this setting.

When creating or editing a reservation, you will still be shown the available tables first.

If you want to see all tables, including those that are occupied or blocked, simply click on Show all tables.

You can now assign tables multiple times. Your system will show you any conflicts with other reservations.

If you allow multiple bookings for a table, you can have tables reassigned if they still have free seats.

If, for example, a group of 5 people is seated at a table of 8, you can decide whether the free places at the table should be released again online. The 3 seats could then be booked again by guests.
However, they will only be filled when all other tables in your restaurant are occupied. This allows you to fill every single seat in your restaurant.

To activate the online multiple reservations, go to “Settings” > “Table plan” > “Allow multiple bookings for a table ”

To do this, go to Settings > Reservations > Online Reservation and check the box next to Allow your guests to select a room when making a reservation.

By default, the Any room option is preselected in the widget.

However, you can disable this selection option at any time using the corresponding slider. Guests will then be encouraged to select a room from the drop-down menu within your widget according to their preference.

The prerequisite for this is that your table plan is activated and the tables are assigned automatically.

• To do this, go toSettings > Integrations > Social Platforms
• Check the box next to Enable rooms for Google reservations
• Save your changes by clicking Save.

It may take several hours for the changes to appear in your Google Business Profile. We have no influence over this.