Set up digital menu and ordering system
· Inform guests about your dining options using a digital menu
· Use resmio’s online ordering system to increase sales
· Direct guests to your online shop using the Google button
Digital menu
The digital menu is the shop window to your restaurant. And what is the purpose of a shop window? To arouse interest and entice people to buy. Without a doubt, you’ll want to make sure your venue has a welcoming feel for guests. From the bright, friendly entryway to the meticulously arranged, set tables to the service reception, everything should literally scream, “Step inside, make yourself at home!”
Why shouldn’t you make the same demands on your shop window on the Internet? And thereby increase your potential to attract new guests to your restaurant and thus increase your sales! That’s why it’s important to give the digital menu at least the same care as the paper menu at the table.
Categories & Products
The digital menu is generally composed of categories (e.g. Pasta) and assigned products / dishes (e.g. Spaghetti Napoli).
- To create your menu select
“Orders” in the menu on the left hand side and then click on “Menu“. Select “+ Add Category” in the upper right corner and a new window will open where you can add a name and (optionally) a description. - Below the category you can now create your individual dishes. In order to do that click on “+ Add product”.
- In the new window you can now add the name, price and a description (e.g. ingredients).
- You also have the possibility to add product variations. To do so, click on “Add product variation” and add product variations (e.g. different portion sizes) as well as the respective price.
Label additives
- Below “Allergens & additives” you will find a pre-selection of substances that require labeling.
- By clicking on the respective additive, you can select or deselect it.
- Below “Labels’‘ you can add tags to your dishes and beverages. Place a checkmark next to the respective label.
- You can choose between: alcohol, vegan, vegetarian, spicy, hot, extra hot.
Product photo
It’s no secret: high-quality photos of your dishes will awaken appetite and tempt customers to buy.
- Below “Product image” > “+ Upload image” you can upload a file that has at least a dimension of 2400 x 1600 px and is not larger than 10 MB.
Side orders and extras
- You can also create “Side orders and extras” and set individual prices for them.
- To do this, click on “+Add extras” at the very bottom of a product. Then you can give the extras a name (e.g. Pizza Toppings) and add the different items with their respective prices.
- You can also set a minimum and maximum to determine how many extras your customers can add.
- After you have saved the side orders and extras, you can add them to the individual products. To do this, drag the extra category from the left side to the right box called “Side orders and extras for this product”.
Finalization
Once you are finished, check the “Public” box (next to “+ Add Category”) and click on “Preview” to view your menu.
You want to change the position of a category/product? Click on the corresponding dot icon next to the category name/product name and move the category together with all products or the single product to the new preferred position.
When you hover your mouse over the categories and products, an edit bar will appear on the right hand side. There you have the option to duplicate, delete, exclude for orders or hide the items completely.
- In the first step, you have to check the “Public” box in the top right corner of the menu.
- Then go to “Settings”
> “Integrations” > “Widgets & newsletter” > “Menu widget”. Here you can choose between the integration as widget, link and button. Which method is suitable differs from channel to channel.
Here you can find the respective instructions:
https://www.resmio.com/help/first-steps-faq/#widget
Yes, you can import or export your menu under certain conditions.
You need an exportable digital menu in a resmio account in the first step.
- The categories and products must be created under “Orders” > “Menu”.
- However, if you have the same or similar menu for multiple restaurants / resmio accounts, it is enough to store the menu in one account.
- Afterwards you can export the menu via the small arrow symbol in the upper right corner using the “Export” button and insert it again in a second resmio account via “Import”.
Set up ordering system
Basically you have the possibility to offer your guests three different types of orders.
- With the option “Enable pickup orders” you enable your guests to order products from your menu online and then pick them up at the restaurant themselves.
- “Enable delivery orders” means that you deliver the products provided on the menu to the guests’ homes.
- “Enable ordering via QR code” allows your guests to order from their seat from your online menu via a QR code, so no waiter has to take the order first.
- You can make all settings for this under “Settings” > “Orders“. Just tick the respective check boxes for the type of order you would like to offer.
resmio allows you to configure order times for each day of the week individually. For example, you can offer takeaway service with or without a separate menu (e.g., lunch menu) only at specific times. Or you can offer it as an additional source of revenue alongside your regular restaurant business.
Order limits and order intervals
Order limits allow you to adjust the maximum number of automatically accepted online orders to your available capacity in the restaurant. During peak times with high guest traffic, for example, you can limit the number and/or increase the order interval.
Lead Time
The lead time refers to the minimum time between ordering and pickup or delivery. If the setting is “60 minutes,” a guest who orders at 12 noon could order for 1 p.m. at the earliest.
Pre-order
Would you like to accept orders for the same day only, or up to six days in advance? The choice is yours. If you work with a menu that changes daily, you should choose the former option.
Under 
Settings > Orders > Delivery , you have essentially the same configuration options as for pickup (i.e., order periods, limits, intervals, etc.).
The following settings are available exclusively for deliveries:
- Delivery areas and delivery charges
- minimum order value
Delivery area/delivery fee
Use the map on the right to specify your delivery area.
- First, you can use the plus and minus symbols to select a section of the map.
- Then simply click on “+ Add delivery area” and double-click on the map.
- Then you can drag the mouse to define an area and save it.
- Once you have finished with the first delivery area, you can also create additional delivery areas with different delivery fees. To do this, click on “+ Delivery area Add” again and define a new area on the map.
Minimum order amount
- In addition, under “Minimum order amount”, you can specify the minimum amount that must be in the shopping cart for guests to place an order at your restaurant.
- Finally, under “Delivery fee”, enter the amount you want to charge for the delivery service. You can set an individual fee for each delivery area you have created.
Under Settings > Orders > Payment methods, you can also specify which payment methods you accept.
For online payments, it is essential to set up Stripe and/or PayPal. We have prepared appropriate instructions for this.
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- You can choose between cash payment, credit card, SEPA direct debit, and PayPal.
- In addition, you can set a limit for cash payments so that amounts above this limit must be paid using one of the other payment methods.
Guests can order and pay via your digital menu using a QR code. To do so, they simply scan a QR code with their own smartphone to access the menu.
Under Settings > Orders > Order via QR code , you can configure detailed settings and generate print-ready QR codes for your tables.
Ordering times
In addition to order times (“When are orders via QR code available for guests?”), you can also include or exclude certain product categories from your digital menu.
Accepted payment methods
Under “Accepted payment methods,” you can also specify which payment methods you allow for orders via QR code.
For online payments, it is essential to set up Stripe and/or PayPal. We have prepared appropriate instructions for this.
You can choose between paying the waiter/waitress, credit card, SEPA direct debit, and PayPal.
- With the option “Payment to waiter/waitress”, you can also add information for the guest if necessary (e.g., “Cash payment only”).
- The guest will then see this information when selecting the payment method.
- You can also set a limit for cash payments so that amounts above this limit must be paid using one of the other payment methods.
Required fields for orders via QR code
Do guests have to provide relevant contact details such as their name or email address when ordering at the table? In a traditional restaurant setting, this tends to be more of a hurdle to the ordering process. However, in other scenarios, such as room service in hotels, requesting this information could be useful.
Customization of your QR code
You can also customize the QR code for orders. This means you can specify text that appears above your QR code and determine the download size and color scheme (foreground and background colors).
It is possible to generate and print an individual QR code for each table/seat/room. The table/seat/room number is then automatically stored when the order is placed. If you leave the field blank, a general QR code will be created for the entire restaurant. Your guests will then be asked to enter their table/seat/room number themselves when placing their order.
- Email
Just as with the bookings, you will receive a notification for every order.
- Notification sound
Under<“Settings” > “Orders” you can set a notification sound for the orders. You can choose between 4 different tones. It is also possible to set the ringtone to keep playing until someone looks at the order. - Voucher
You also have the option to print a receipt for each new order. This can be done via the iPad app.
On the top left you can see which orders are available in the
“Orders“ section. The different symbols show you if the order is for pick up, delivery or was made from a table.
- In the overview you can see directly if an order has been paid or if the payment is still open. In addition you can see the status of the order and change it.
- All received orders have the status “New”, as soon as you edit them you can change the status to “In progress” or “Finished” or if necessary you can also set the order to “Cancelled”.
- If you select the order you can see all the details (Pick-up time, the products ordered with prices and total price of the order, any notes and contact details of the guest and pick-up/delivery time or table number.)
resmio allows you to see a product overview for any calendar day.
Among other things, this overview provides details about….
… type and quantity of dishes sold
… sales by order type (pick-up, delivery or via QR code at the table)
… product variations (e.g. portion size, side dishes…)
… amounts for delivery charge and tip
Just select the order overview (“Orders”) on the three dots on the top right and select “Product view”. Then you see an overview of the ordered products. Optionally, you can also choose to show or hide the product variations.
Sell food for takeout and delivery on Google, which is one of the most popular online channels (learn more about Google Food Ordering).
Activate the “Order online” button for your restaurant on Google Business Profile.
The following requirements must be fulfilled to get the button:
Google:
- Your restaurant has a validated Google Business profile.
- Check the box in the Google Business profile for the restaurant under “Food ordering” > “Accept orders on your profile”.
resmio:
- A digital menu with at least 12 items is added in your resmio account.
- Your digital menu has to be published: “Orders” > “Menu“ > Check “Public” at the top right corner.
- Under “Settings” > “Integrations” > “Social platforms“, “Activate Google buttons” is checked (if the option is missing in your account, please contact our customer service).
- You have enabled the checkbox for orders for pickup / delivery (under “Settings” > “Orders”).
- You must also select “Cash payment” under “Settings” > “Orders“ > “Payment methods”.
- Other payment methods can still be selected; however, Google itself currently only accepts cash payments.
