Payments
help

Where do I find my invoices?

If you want to view your invoices follow these steps:

  1. Log into your resmio account via https://app.resmio.com/
  2. Select “Facility account” in the access bar at the bottom and then go to “Billing details & invoices”.
  3. Choose the desired invoice number.
  4. After that a new tap with the invoice will open in your browser.
  5. Now you can save your invoice as PDF or print it out.
help

How can I change payment details?

  1. Log in to your resmio account: https://app.resmio.com/
  2. Select  “Facility account” and then go to “Billing details & invoices” and select “+ Add billing details” in the upper right corner.
  3. Select the desired payment method and submit your billing details.
  4. Confirm the changes by clicking “Save”.
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Can I see an exact revenue split of orders, tickets or vouchers?

If you want to know how the sales generated by your orders, tickets or vouchers are composed, you can export a lineup of the desired time span.
For that select “Facility account” > “Billing details & invoices” > “Export of revenue split” > “Export”. The export will be sent to the desired email address, from which you can download it as a CSV file.

help

Information on the SEPA Direct Debit Scheme for Customers in Switzerland

If your company is located in Switzerland, you have a Swiss bank account and would like to pay future invoices from resmio conveniently and comfortably via the European SEPA Direct Debit Scheme, please make sure your bank in Switzerland offers the European SEPA Direct Debit Scheme for its customers before entering the payment data in your resmio account.

These include among others Swiss banks like:

  • Credit Suisse
  • PostFinance
  • Raiffeisen
  • UBS
  • and some cantonal banks (data without guarantee!)

According to our information, other banks like Bank Cler, Migros Bank, Valiant and Zürcher Kantonalbank do not offer SEPA direct debits. If your bank does not participate in the European SEPA Direct Debit Scheme we kindly ask you to switch to another payment method. Otherwise reminder fees may be due as a result of problems with the payment processing.

Contract
help

How can I cancel one or more add-ons?

When you activate or book an add-on for the first time you usually have a 30-day trial period at your disposal. During this period, you can try out the add-on (or several) in your daily working routine without any obligation.

  • As long as the trial period has not expired you can simply deactivate the add-on by first logging into resmio.
  • Then select “Facility account” > “Plans & Add-ons”.
  • Select the respective add-on and click “Deactivate” in the next window.
info

Please note: After the trial period the booked add-ons automatically become part of your current contract. Only the whole contract (that is main plan + add-ons) can be cancelled altogether by the end of the contract period, add-ons cannot be cancelled separately!

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How can I cancel my resmio contract / delete my resmio account?

BASIC-customers (or if you have forgotten your plan)

  • If you use resmio exclusively in the free BASIC plan you can delete your account from the system yourself if you wish. Select “Facility account” and then click on “Delete restaurant” (see illustration).
  • After a review by our staff your resmio account will be deactivated as soon as possible. In case of any queries (e.g. in case of outstanding invoices after a downgrade from a paid plan) we will contact you before the deactivation.
  • You have lost access to your resmio account and want to delete your restaurant from resmio? Our support team is available via email support@resmio.com and live chat during our service hours.

You are a PREMIUM or ULTIMATE customer?
In this case we ask you to contact your SALES representative first. If we are not able to convince you of resmio please submit the cancellation of your contract in written form on time.

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