Payments & contracts
· Learn everything about invoices and payments related to your resmio account.
· Important information on how to upgrade or cancel your resmio contract.
Payments
If you want to view your invoices, follow these steps:
- Log into your resmio account via https://app.resmio.com/
- Select
Facility account in the footer bar at the bottom and then go to Billing details & invoices. - Choose the desired invoice number.
- After that, a new tap with the invoice will open in your browser.
- Now you can save your invoice as a PDF or print it out.
Facility account in the footer bar at the bottom and then go to 
If you want to know how the sales generated by your orders, tickets or vouchers are composed, you can export a lineup of the desired time span.
- For that, select Facility account > Billing details & invoices >Export of revenue split > Export.
- The export will be sent to the desired email address, from which you can download it as a CSV file.
To add or change your payment details, proceed as follows:
- Log in to your resmio account: https://app.resmio.com/
- Select Facility account and then go to Billing details & invoices and select + Add billing details in the upper-right corner.
- Select the desired payment method and submit your billing details.
- Confirm the changes by clicking Save.
- We will make a test booking of €0.02 to verify your payment details.
If your company is located in Switzerland, you have a Swiss bank account and would like to pay future invoices from resmio conveniently and comfortably via the European SEPA Direct Debit Scheme, please make sure your bank in Switzerland offers the European SEPA Direct Debit Scheme for its customers before entering the payment data in your resmio account.
These include among others Swiss banks like:
- Credit Suisse
- PostFinance
- Raiffeisen
- UBS
- … and some cantonal banks
All information provided without guarantee.
Contract
When you activate or book an add-on for the first time, you usually have a 30-day trial period at your disposal. During this period, you can try out the add-on (or several) in your daily working routine without any obligation.
- As long as the trial period has not expired, you can simply deactivate the add-on by first logging into resmio.
- Then select Facility account > Plans & Add-ons.
- Select the respective add-on and click Deactivate in the next window.
You use resmio in the BASIC plan and want to change to the paid plan PREMIUM or ULTIMATE and benefit from more features?
This is how it works:
-
- Just click on the left side on “Facility Account” > “Plans & add-ons“.
- You can also just click on the rocket icon in the header, and you will also get to the “Plans & add-ons” section.
- Here you find all our plans, add-ons, and services for selection, and you can book an additional service by clicking on Details.
- Just click on the left side on
- Simply click on Add-ons in the header bar at the top, next to the name of your restaurant.
- Alternatively, you can access the following overview via Facility Account > Tariffs & Add-ons.
Under 
Add-ons, you can see at a glance which tariff you are on.
All add-ons or services with a blue border and a check mark have been booked by you or are currently active.
BASIC customers
- If you only use resmio on the free BASIC plan, you can delete your account from the system yourself if you wish.
- To do this, click on Administration in the quick access bar at the bottom of the left-hand menu in your resmio account, then click on Delete restaurant (see image).
- After a prompt review by our staff, your resmio account will be deactivated.
- If we have any questions (e.g., in the case of outstanding invoices after a downgrade from a paid plan), we will contact you before deletion.
Have you lost access to your resmio account and want to delete your restaurant from resmio? We are available via email support@resmio.com, live chat, and phone during our service hours.
