Account & Settings

Registering with resmio is not only easy, but also 100% free of charge. You can test all the features of our reservation and management system for 30 days with no obligation.

• First, click on the TRY FOR FREE button.

• You will be redirected to our registration page. To create an account, we need some information about your restaurant and your contact details.

• After registering, you will receive immediate access to resmio and can take your time to look around

Check your email inbox! You should see an email from resmio asking you to create your individual password. Simply follow the instructions in the email.

• • Click on LOGIN in the menu bar on our website.
  • If you have already saved your login information, you will be automatically redirected to your account.
  • If you have not saved them yet, a login page will appear where you must enter your email address and personal password.

  We recommend that you save your login details in your browser and bookmark the resmio user interface.

If you don’t remember your password, simply click on the link “Forgot your password?” and we will send a new password to your email address.

We will automatically send you an email in a few minutes with further instructions on how to restore your account.

Here’s an effective set of password complexity rules that ensures strong security while being practical for users:

If you have not received a “Reset password” email from resmio within a few minutes, please check the following before contacting us:

• The email address provided is correct (typos are a common source of error).
• The email address exists or corresponds to an active user account with resmio.
• Your email inbox is not full, otherwise you would not be able to receive any more messages.
• Our message did not end up in the spam folder by mistake.

Your resmio reservation system will always adapt to the language you have set in your browser (e.g. German, English, French, Italian, Spanish, Portuguese).

This also applies to the widgets (booking, orders, ticket, and voucher sales).

If you want to change the language, simply change it in the browser settings.

• Change browser language in Google Chrome
• Change browser language in Mozilla Firefox
• Change browser language in Safari

If you refresh the browser window now, the system will automatically adapt to the language you have now set.

1. First log in your “primary account” / restaurant at app.resmio.com/signin
2. Click on the restaurant name in the top bar and in the next window on + Add new restaurant.
3. Fill in all required form fields, confirm by clicking on the Next button and follow further instructions
4. As soon as the restaurant has been created, you can switch between the restaurants by clicking on the restaurant name in the top bar.

User and user rights management is available if you at least booked the PREMIUM plan.

1. Select the “Facility Account” icon in the middle of the menu at the bottom and then click “Users“.
2. In the next window you can select +Add user to invite other users to your account. You also have to determine the user role.
   Please note: Only users with the administrative role “owner” can invite and remove other users.
3. Added employees will receive an email invitation asking them to create a password.
4. As “owner” you also have the possibility to remove users. Therefore just select the employee account in the overview and in the next window click on the delete button.

RECOMMENDED The preferred payment method for tickets / coupons / vouchers, as well as the transaction of orders via the digital menu and deposits for bookings, are made via the service provider Stripe.

1. Create a Stripe account or log in to an existing account. If you already have an account, you can skip to step 3.
2. Once your email address has been verified, you will be asked to set up your Stripe account so that you can accept payments.
   1. To do this, click on ➟ Start setup in Stripe.
   2. During the setup process, fill in all the required information about yourself/your company and add your bank details for payouts.
   3. In step 5, you will need to validate all the information again. Confirm the account activation by clicking Agree and submit.
3. Now you need to copy the Publishable (pk) and Secret Key (sk) to your browser’s clipboard.
   1. If you have successfully completed the setup process outlined in step 2, both keys should be visible in your Dashboard.
   2. Alternatively, you can use the link in the Developer Area to switch to that area, where you will also find the two keys.
4. Copy the Publishable and Secret Key to your browser’s clipboard by clicking on the respective column.
5. Now add these keys in resmio: Settings > Integrations > Payment services  and then click Save.

Payments of tickets / coupons / vouchers, but also the processing of orders via the digital menu and deposits of bookings can optionally be made via the service provider PayPal.

1. First create a new PayPal Business account. Please note that you cannot use an already existing private PayPal account.
2. Then log in to PayPal Developer https://developer.paypal.com/dashboard with your credentials.
3. To connect resmio with PayPal, certain credentials must be generated. Therefore, go to the PayPal Developer interface to “My Apps & Credentials”.
4. In the next window, make sure that above the “REST API apps” section the slider is set to “Live” and then click the Create App button.
5. Enter an app name and select Create App.
6. You will receive a client ID as well as a secret key – copy this data with the key combination CTRL + C into the clipboard of your browser and add it to your resmio user account (below Settings > Integrations > Payment providers).
7. Confirm the settings by clicking the Save button.