How does an online reservation work?

If guests want to make a reservation with you, they can do so directly on your website or Facebook page, for example. For your website, insert the resmio reservation widget in a prominent location.

Via the widget, they can select the day, time, and number of people on their own . After they have submitted the reservation, you are immediately notified via text or email. Simultaneously, your guests automatically receive a confirmation of the reservation via email.

  • Via the widget, they can select the day, time, and number of people on their own . After they have submitted the reservation, you are immediately notified via text or email. Simultaneously, your guests automatically receive a confirmation of the reservation via email.
  • You can find the new reservations easily in your online reservation ledger. If the option “Send reservation reminder ” is activated, your guests additionally receive a reminder email one day prior to their visit.
  • If the feedback function is activated, they will receive a feedback request via email after their visit in which they can rate your food and service. You can review the results of all feedback in your account under “Feedback”.

How do I create reservations?

In order to add a reservation manually, please follow the steps mentioned below:

  1. In your resmio account, in the menu on the right, click on “Bookings“.
  2. Near the top on the right, click on “New Walk-In
  3. A new window opens in which you can enter now enter a reservation.
bookings

How do I modify my booking times and capacities?

You can modify your booking times and capacities anytime as follows:

  1. Log into resmio
  2. Go to “Settings” > “Profile”
Booking hours and capacity

You can set your reservation times and capacities for every day of the week. Please note that the capacity you set always refers to the reservation interval you determined (*).

(*) You can determine the reservation interval under “Settings” > “Reservations” > “Advanced Settings”.

Example: Reservation interval of 30 minutes | Reservation times and capacity: Monday – Sunday 12:00 pm to 8:00 pm (capacity 10) | Reservations are available at 30-minute intervals (12:00 pm, 12:30 pm, 1:00 pm, etc.) and thus 10 seats are available for online booking every half hour.

Note to avoid double bookings: If you have entered that your restaurant is open on Mon to Sun 10am – 20pm clock, it is not possible to make an exception for example on Wednesday from 15pm to 20pm to enter…
Wednesday would be double booked and that does not work. It works that way: Mon, Tue, Thu, Fri, Sat, Sun 10 a.m. – 8 p.m .; Wed 3 p.m. – 8 p.m.

Do I have to confirm my bookings again?

If you want, that’s possible. If you selected the setting “Automatically confirm bookings” , your guest will automatically receive a reservation confirmation. You will be notified via text or email, but don’t need to do anything further.

If you have deactivated the automatic confirmation feature, you will receive notification of the reservation and can confirm it or decline it via a link in the email. Only at that time will your guest receive a confirmation or declination of the reservation.

Booking settings

How do I add walk-ins?

If guests come to your establishment without a reservation, proceed as follows:

  1. In your resmio account, in the menu on the right, click on “Bookings“.
  2. Near the top on the right, click on “New Walk-In” >
  3. A new window opens in which you can enter now enter a reservation.
walk-in

How do I avoid overbooking?

To avoid overbooking, you need to select the right settings.

  1. First, determine your operating hours and capacities under “Settings” and “Profile“. Here, you can determine exactly how many seats you want to make available online.
  2. Rush hour stop: Add a limit to your booking capacity for a specific booking interval. This limit will only allow a specific amount of people to book tables during certain times. The limit will overwrite your capacities calculated with booking durations!
  3. Under “Settings” >„Reservations” > “Reservation Settings” >”Advanced Settings“, you can further refine your operating hours.
  • Determine the duration of stay of the guests so the system knows how long the reserved seats are occupied.
  • You can also set a lead time for reservations so you can get ready for your guests.

Also adding reservations made by phone into the resmio online reservation ledger helps you avoid overbooking. That way you can stay on top of things.

booking hours and capacity
booking hours and capacity
Rush hours
Rush hours

How do I print my agenda?

  1. In the menu on the left > click on the first menu item “Bookings“.
  2. Next to “Breakfast, Lunch, Dinner” you will find three periods > click on these > a new window will open
  3. Select either “Day“, “Week” or “Agenda” and click on “Print
Agenda drucken

How can I preset booking time spans for various group sizes?

This feature is optional.

In order to predefine booking time spans for various group sizes:

  1. Log into resmio.
  2. Go to “Settings” in the menu on the left, click on “Bookings” and got to “Booking time spans”.
  3. To determine different time spans for various group sizes, define a minimum group size and the average duration of stay (e.g. From group size of: 6, Booking time span: 90 minutes).
group size setup

I have set the booking time spans for various group sizes. What should I take into account by adding bookings manually?

If you create a new manual booking, you should add 1.) the date, 2.) the group size, 3.) the time span and 4.) the available time in the order as listed. The time span changes according to group size, therefore available seats are recalculated simultaneously.

Note: Please keep in mind, that you can still customize the time span for manual reservations.

right manual booking
wrong manual booking

Example:

  • Right: Choose first the date e.g. 03/23/2020, the amount of guests who would like to book a table e.g. 10 people and finally the time (e.g. 6:00 p.m.). The time span will be automatically adjusted. You can see immediately whether you have enough capacities available (e.g. 6:00 p.m., 0 seats).
  • Wrong: First you select the time (e.g. 6:00 p.m.) and see available seats (e.g. 10). If you change afterwards the date and the group size, the capacities will be also recalculated. Thus, instead of 10 free seats (that were shown previously), 0 available seats might appear, in case there is no more capacity for 10 at selected time.

What should I pay attention to when customizing booking time spans for various group sizes?

  1. If you define the booking time spans, take into account that chosen average duration has an impact on the period before and after the booking. Note that a long time span, can possibly block potential new reservations, especially by larger groups.
  2. A long booking time span might be useful for big groups e.g. 15 people. However, keep in mind that booking a table itself might cause difficulties, since required capacity must be available for the period.

Example:

  • A restaurant has a total capacity of 25. A group of 15 people books at 2 p.m., booking time span: 240 minutes.
  • The capacity of 15 will be blocked for four hours between 2 p.m. – 6 p.m. in your reservation widget, reducing total capacity of 15 seats.

Case 1: A new group of 15 guests booked for 1 pm, booking time span is set up to 240 minutes. This group requires a capacity of 15 between 1 p.m. – 5 p.m. Between 2 p.m. – 5 p.m., 5 seats are missing due to the first group, so the new booking cannot be accepted at the desired time at 1 p.m.

Case 2: A group of 10 guests at 1 p.m., booking time span is set up to 60 minutes and an additional group of 5 people at 1 p.m., booking time span is also set up to 60 minutes. Between 1 p.m. – 2 p.m., the required capacity for both groups is 15. Both reservations can be accepted as the capacity of 15 is available until 2 p.m.

Menu