By sending reservation reminders via email and SMS, you can actively prevent no-shows. And ultimately increase your sales and customer satisfaction.
Maximize your utilization with reservation notifications via email and SMS
An avoidable problem occurs when guests do not cancel their reservations in time. Especially in the case of group reservations, a lot of revenue is lost when tables are not occupied. Reservation notifications via e-mail and SMS are an effective tool for tackling no-shows. Fully automated booking confirmations and reservation reminders improve your capacity utilization in the long term. They also reduce the number of staff needed to answer the phone and make inquiries.
Automated service mails and SMS make your work easier –
day by day!
Tell bye, bye to no-shows!
Booking reminders working effectively in day-to-day business
The no-shows in everyday restaurant life, which gastronomes are not familiar with it? Customers book a table for a popular time and don’t show up, most likely without canceling. For restaurant owners, this is not only annoying, but also damaging to business. Reservation reminders and confirmations address this problem. At the same time, no-shows can be made aware of the consequences with follow-up emails.
How email notifications from resmio work
When your guests submit a online booking, resmio automatically sends a confirmation with all relevant details of the reservation (e.g. number of people, date, time, location). Your guest also has the option to save the date in his calendar. One day before the reservation, your guests will receive a reminder.
Customize guest emails and provide even better service!
Every restaurant is different. That’s why you can easily customize your guest emails to your restaurant: From the welcome text to the fade-in and fade-out of predefined elements such as contact data, the location map as well as buttons, there are many ways to do it. Even adding a link to the menu or an offer is no challenge! This way you can improve the service for your guests before their visit.
Our SMS service – the fast line to your guests!
SMS notifications are opened within the first minute in 95% of cases, statistically speaking. Which makes short messages even more effective than e-mails. From booking and order confirmations to appointment reminders and info SMS to your employees, you can have fully automated SMS sent via resmio.
Reservation reminders directly contribute to your success
The success of your restaurant is ultimately defined by its service. Reservation reminders and other fully automated notifications come in handy here: Guests receive all the important details about their reservation and order directly. This increases customer satisfaction.
At the same time, you improve your availability on the phone, because your service staff have to answer fewer questions on the phone. This means that your employees can do what they are supposed to do: provide good service to your guests. And you benefit from higher sales.