More Control over Reservations with Deposits
Reduce no-shows and create more commitment. Retain a deposit from your guests as a reservation guarantee.
Prepayment for reservations – put an end to no-shows!
By charging a prepayment for reservations (“no-show fee”) via resmio, the customers feel more committed.
Take reservations only with prepayment or charge the no-show fee as needed—add value to your seats!
Our commission-free deposit feature for restaurants helps to drastically reduce no-shows. 365 days a year or only at selected times—it’s up to you!
⌀ fewer no-shows
Commission per deposit
Your restaurant, your rules:
Choose your deposit option!
Your guests pay a fixed amount directly during the online table reservation via credit card, direct debit, or PayPal.
This setting is particularly useful for upscale restaurants with high staff requirements and food costs.
You can choose to retain, offset, or refund the collected amount directly via your reservation system.
Guests provide their payment details for the reservation, but no charge is made.
Only collect the cancellation fee if the guest has violated your cancellation policy.
Communicate your cancellation policy transparently in the widget and reservation notifications to the guest.
Define your own deposit policies
Our deposit function can be flexibly configured to the needs of bars, cafes, and restaurants.
- You can specify deposits for selected dates and time periods, as well as a mandatory deposit requirement for groups above a predefined size.
- Be clear about your cancellation policy in the widget and reservation notifications.
- Define via resmio how many days before the reservation starts guests are allowed to cancel without paying a cancellation fee.
Use Email notifications to prevent no-shows
You gain further planning security through automated email notifications. They are sent to the guest via email and text messages 24 hours before the actual table reservation.
On average, you can count on stronger commitment from your guests and thus optimize the capacity utilization of your restaurant and staff.
Frequently asked questions and answers about deposits
Restaurants that request a deposit for a reservation from guests can significantly reduce their no-show rate.
With a reservation fee, you considerably reduce revenue losses for food purchasing and staff planning.
You determine whether the due deposit amount is charged immediately or only when needed, for example, after a violation of your cancellation policy.
In the latter scenario, you can collect the deposit up to 14 days after the reservation via the guest’s provided credit card.
Yes, it is possible to accept reservations with a deposit only on specific days of the week and times.
Examples of this could be highly frequented evening hours on weekends or the holidays around Christmas.
We work with the recognized payment providers Stripe and PayPal. During setup, you will be asked to connect your business account with the respective provider to resmio or to open a new one if necessary.
The deposit option ‘Charge when needed’ is currently only possible with Stripe.
In our experience, yes. You can reduce your guests’ reservations about a no-show fee with transparent communication:
- We enable you to add custom text in your reservation widget (e.g., for cancellation policies and information on the reservation process when a deposit is activated).
- Additionally, you can add a link to your cancellation policy (website, PDF file), which every guest must agree to if they want to make an online reservation.
- If you have set a latest possible cancellation time in the system, guests will see a specific date and time in the widget until when they can cancel their reservation free of charge.
- Email notifications to your guests contain all relevant details regarding the deposit.
Yes, the process differs from online reservations.
When taking a reservation over the phone, you ask for the email address. A reservation notification with your account details is then sent to your guest, to which they ultimately make a deposit.
Once a deposit has been received in your account, you can finally approve/confirm the reservation.
Regain control of your reservations with deposits!
