Say no to no-shows. When individual guests and large groups make reservations at busy times or on bank holidays and then do not turn up, you as restaurant proprietor are often left with the costs for staff and food. Not just that you may have had to turn down other reservations and regular guests, but a reorganization of your staff department and resource planning has also been necessary. Such problems can be reduced with the resmio deposit – spare yourself financial damage and unnecessary stress.
Should your restaurant introduce a reservation guarantee as is already customary in other branches? If your restaurant business struggles with frequent no-shows or is affected by enormous turnover losses and your resource planning even suffers from this, then a reservation deposit can be helpful to put an end to these annoyances.
There are various possibilities open to you of how you can handle the deposits. Decide yourself, for example, whether you want to retain the full deposit amount with no-shows or very late cancellations, or whether just with no-shows of groups of a certain size. You have the following (re)payment options:
- You can retain the full amount
- You offset the deposit with a bill
- You transfer the amount back to the guest’s account
Payment methods for your guests: Credit card, direct debit, Paypal
resmio only transfers charges incurred from using the payment service platform and makes no additional charges for transactions.
Credit and debit cards: By transactions made with credit and debit cards, 1.4% + 0.25 € is charged for European cards and 2.9% + 0.25 € for all others cards.
Paypal: Your Paypal business account is free. Only with a transaction is a charge of 2.49% + 0.35 € per inland transaction made.
You know the day-to-day routine and your restaurant guests best, which is why you decide according to your own preferences when your guests are obliged to pay a reservation deposit and in which cases you can retain this. More planning security and a financial back-up: the resmio add-on for deposits ensures that you are less affected by no-shows in the future; this saves expense and nerves. On average you can reckon with greater guest reliability and in this way optimize the occupancy of your premises and your staff load.