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More safety

Resmio’s deposit add-on allows restaurant guests to only book online if they also place a deposit. Once guests cancel or simply don’t show up, it’s at your discretion to keep the payment.

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Less No-Shows

As soon as you force your customers to pay a fixed fee, you can count on more reliability. They won’t be so quick to forget a booking or at least cancel it in time.

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Greater predictability

Since the deposit results in fewer no-shows, it maximizes restaurant utilization and makes it easier to plan your resources and staff.

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Reserve for a deposit –
don’t let No Shows get you into trouble!

The worst case scenario: individuals and large groups book at peak times or on holidays, only to be absent without excuse. The now empty tables cannot be refilled immediately; you are left with the costs for staff and food. If this happens frequently, it can easily lead to financial losses in the five-digit range per year, especially in the upscale restaurant business.

Save yourself the unnecessary hassle: By charging a deposit for reservations (“no show fee”) via resmio, you create more liability. Accept table bookings only against prepayment, give your seats a value! Our restaurant deposit feature helps you dramatically reduce your no-show and cancellation rates. 365 days a year or only on selected days and times – your choice!

All major payment methods already integrated

Deposit features at a glance

Deposits dates
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Keep a deposit always or only during high-turnover periods (e.g., peak periods) and select days (e.g., New Year’s Eve).

Deposits refunding options
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Enforce your cancellation policy: Collect the deposit or initiate a full / partial refund with just a few clicks.

Deposits booking
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Booking in advance: Guests can conveniently pay the deposit by credit card, direct debit and via PayPal. We do not charge any fees.*

payments

* No transaction fees for down payments.

resmio only transfers fees that are incurred through the use of service of payment platforms and does not charge additional costs for transactions

No show fee – How the reservation guarantee works

Should your restaurant implement a reservation guarantee, as is already common in other industries?

Restaurant owners are sometimes concerned that requiring a deposit can be a turn-off for guests. On the other hand, the pressure to cut costs puts venues with limited seats and high costs for stock and personnel under pressure.

Given this background, resmio’s payment feature is customizable. You define payment and cancellation rules and can clearly communicate the necessity for your guests in the online reservation tool.

Email notifications as an extra tool against no-shows

You gain further planning reliability through automated notifications that are sent to the guest 24 hours before the actual table reservation by e-mail and SMS. Your guests will see the reservation reminder as a pleasant service; in the end, it saves you valuable time and frustration. On average, you can expect a stronger commitment from your guests and thus optimize the utilization of your premises and your staff.

Deposits Refund Options

Your restaurant, your rules

What is a booking worth to you (per person)? And at what point do you pull the trigger on cancellations and no-shows? You have a variety of options for dealing with deposits. Decide for yourself whether you only want to keep the full amount for no-shows and very last-minute cancellations, for example, or only for missed reservations above a certain group size.

You have the following (refund) options:

  • You can keep the full amount
  • You offset the deposit against an invoice
  • You have the amount transferred back to the account previously deposited by the guest.

Gain back control of your reservations with deposits

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Free support

We are there for you on the phone, by mail and live chat! You can find many manuals in our help section.

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Product training

Our team will help you to setup and customize resmio for your business.

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Data privacy

General Data Protection Regulation (“GDPR”) compliant storage of guest data on secure servers in the EU.

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