Reduce no shows and create greater commitment.
Retain a deposit from your guests as a booking guarantee.
Reserve for a deposit –
don’t let No Shows get you into trouble!
The worst case scenario: individuals and large groups book at peak times or on holidays, only to be absent without excuse. The now empty tables cannot be refilled immediately; you are left with the costs for staff and food. If this happens frequently, it can easily lead to financial losses in the five-digit range per year, especially in the upscale restaurant business.
Save yourself the unnecessary hassle: By charging a deposit for reservations (“no show fee”) via resmio, you create more liability. Accept table bookings only against prepayment, give your seats a value! Our restaurant deposit feature helps you dramatically reduce your no-show and cancellation rates. 365 days a year or only on selected days and times – your choice!
No show fee – How the reservation guarantee works
Should your restaurant implement a reservation guarantee, as is already common in other industries?
Restaurant owners are sometimes concerned that requiring a deposit can be a turn-off for guests. On the other hand, the pressure to cut costs puts venues with limited seats and high costs for stock and personnel under pressure.
Given this background, resmio’s payment feature is customizable. You define payment and cancellation rules and can clearly communicate the necessity for your guests in the online reservation tool.
Email notifications as an extra tool against no-shows
You gain further planning reliability through automated notifications that are sent to the guest 24 hours before the actual table reservation by e-mail and SMS. Your guests will see the reservation reminder as a pleasant service; in the end, it saves you valuable time and frustration. On average, you can expect a stronger commitment from your guests and thus optimize the utilization of your premises and your staff.
Your restaurant, your rules
What is a booking worth to you (per person)? And at what point do you pull the trigger on cancellations and no-shows? You have a variety of options for dealing with deposits. Decide for yourself whether you only want to keep the full amount for no-shows and very last-minute cancellations, for example, or only for missed reservations above a certain group size.
You have the following (refund) options:
- You can keep the full amount
- You offset the deposit against an invoice
- You have the amount transferred back to the account previously deposited by the guest.