Notifications and Emails

You can customize the content and body of most guest emails sent via resmio. This is useful, for example, if you want to give guests additional tips or offers for their restaurant visit.

• Click on “Settings” > “Emails“. Then select any guest email from the overview.
• You can now customize the specific content of the email, such as the subject line and the welcome text, according to your needs. Your changes are shown in real time in the preview on the right.

• It is possible to place an additional button for marketing purposes. This button is linked to your digital menu, an event or the voucher store. For security reasons, it is currently not possible to link externally to any website.
• All default settings can be easily reset by clicking on Restore default email above.

resmio automatically logs certain guest activities relating to table reservations, including whether emails were delivered to the guest and whether they were opened. This feature can be helpful in the event of any complaints.

You can see the guest activities under reservations and in guest profiles.

There may be several reasons why emails to guests are not delivered or are delayed:

• The e-mail address is incorrect (contains typing errors, for example) or does not exist
• The email could not be delivered because the recipient’s mailbox is already full
• The recipient has specified that they do not wish to receive emails from resmio / your restaurant
• The email has ended up in the spam folder
• The email address is on our “blacklist” (e.g. due to suspicious spam activity)

We will show you in the guest activities whether there has been any problem with email delivery. With a valid phone number, you will then be able to contact the guest personally if necessary.

The email address noreply@resmio.com is used as the sending email address for guest emails.

In the interests of a better user experience, guests can still reply directly to reservation confirmations, reminders and other emails. The reply email corresponds to the email address specified in the restaurant profile for your resmio account.

How to change the contact email address of your restaurant:

• Click on Facility Account > Profile.
• Scroll down to the Contact details section.
• Here you can change your contact email address for guests.

The choice of preferred contact method only affects the widget, not emails.

• Click on Facility Account > Notifications and select + Add recipient email address to enter the data.
• You can specify which notifications should be sent individually for each email you have added.

• Click on Facility account > Notifications and choose + Add recipient phone number.
• Enter a phone number which you would like to receive SMS notifications.
• Then select the appropriate SMS message types.

However, you can also specify a maximum budget so that you do not exceed a certain amount. Once the budget has been reached, no more SMS notifications will be sent for that month.

We’ll keep you up to date with your spending by email so that you have full control.

Browser notifications are particularly useful if you use resmio in the restaurant on a notebook or desktop PC / Mac.

When enabled in resmio, our system attempts to access the settings of your Internet browser.

Notifications have to be permitted explicitly in your browser as well as the operating system (Windows / Mac) or must be activated if necessary. If this is not the case (e.g. in incognito mode), you will receive an error message.

To activate Browser notifications follow these steps:

• Click on Facility Account > Notifications.
• Scroll down to the Set notification permissions button. Click to activate this function.
• Your browser may ask you to allow the request for desktop notifications.