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Inhaltsverzeichnis
Inhaltsverzeichnis
Feedback management
- Automate collecting restaurant reviews and increase your restaurant’s popularity.
- Use the review widget for your restaurant marketing.
Guest reviews and feedback management
Positive guest reviews are the best advertising for your restaurant. resmio allows you to easily generate additional guest reviews and promote them on your website using widgets.
How to activate guest reviews in resmio:
- Go to
Settings > Guests > Feedback to enable or disable feedback and adjust the settings. - If you toggle Enable feedback, your guests will automatically receive a feedback email after their visit.
- When a guest leaves a review, the system notifies you (see Notifications).
You can collect feedback in your resmio account and your Google Business Profile.
- Go to Settings > Guests > Feedback and toggle Enable Google redirect to direct guests to your Google Business Profile.
There are two options:
Google redirect enabled and guests are directed to resmio first
Guests first leave a review on resmio and are then directed to Google to leave additional feedback.
+ Advantage: You can specify that only guests who rated their visit positively via resmio are redirected to Google. You set the minimum star rating under Minimum value for Google redirect.
Google redirect enabled and guests are directed to Google first
Guests are directed straight to your linked Google Business Profile. They do not leave a review in your resmio portal first. The guest can write only one review.
However, the system may also direct dissatisfied guests to your Google Business Profile.
Your guests can rate four different categories:
- Food & drinks
- Service
- Atmosphere
- Overall satisfaction
You can define which categories your guests evaluate under 
Settings > Guests > Feedback > Feedback configuration.
On the left under 
Guests > Feedback you will find the reviews your guests left in resmio. In this overview you can filter all reviews by time period and star rating.
You can also reply to feedback directly via your system. resmio then sends an email with your reply to the guest.
Finally, you can show or hide comments in the feedback widget.
Under Guests > Google reviews we have added an overview showing how many and which restaurant guests were redirected to Google.
This does not necessarily mean these guests actually left a review for your restaurant on Google. You will find any published Google feedback in your Google Business Profile. Click the View Google reviews button in the top right corner.
You will find an overview of all guest reviews submitted via resmio in your system under Guests > Feedback.
- Guests are asked if they agree to publish their comment when they submit their feedback.
- Even with their consent, you can still decide whether the comment should be publicly visible in your feedback widget.
- Check or uncheck the Public box next to the guest’s comment under Guests > Feedback.
- All reviews count towards your rating (guest satisfaction percentage). You cannot exclude negative ratings here.
In the feedback overview under Guests > Feedback you can reply to your guests’ reviews directly via email.
- Click the Reply button on the respective guest comment.
- Enter your reply in the dialog box and click Send.
- Answered comments are marked accordingly.
Your reply is not public. It does not appear in the feedback widget.
If guests leave negative feedback, you can automatically redirect them to a specific page during the review process.
You add the link for this under Settings > Guests > Feedback > Enable custom redirect for negative feedback.
Use guest reviews for marketing
Use the review and feedback widget to promote guest reviews on your website.
- Under Settings > Integrations > Widgets & newsletter you will find the HTML codes for the review and feedback widgets.
- Simply copy the code, embed it on your website, or send it to your web developer.
- Or use our free widget installation service.
Good to know: Before integrating, check the box for Enable guest satisfaction rate and reviews under Settings > Guests > Feedback to ensure your widgets can be published.
Assuming you have positive restaurant reviews, the review widget is an ideal marketing tool for your website. Embed it where guests can easily see it, like on your homepage.
Currently, you can adjust the following settings for your resmio review widget:
- Color selection
- Language
The width and height of the widget match the dimensions of the “container” it is embedded in.
To adjust the size of your review widget, you can use an additional div container with a specified width and height.
A code example using our demo restaurant “Ristorante resmio”:
The resmio feedback widget shows the average restaurant rating and any guest comments.
The best part: You control which comments are publicly visible. You can choose not to display unobjective criticism.
- In your account, go to Guests > Feedback.
- Check or uncheck the “Public” box to show or hide a comment in the widget.
- Guests must consent to publishing their feedback when leaving a review for the comment to appear in the widget.
Currently, you can adjust the following settings for your resmio review widget:
- Number of comments
- Language
