COVID 19 SUPPORT PACKAGE

Digitize your restaurant with our powerful tools, attract more guests and boost your sales!

You have the will to do it and we have the right tools for it!

resmio supports you during the COVID-19 crisis: With our ordering and ticketing system, you will remain profitable and secure for the future.

The corona crisis is extremely challenging for restaurant owners. By digitizing your business, you will overcome those challenges. resmio offers you the tools you need. Allow your guests to order food online for pick-up and delivery using the digital menu. Sell vouchers and coupons, so guests can support your restaurant.

Choose your service

QR Code Guest Check-in

Collect relevant guest data easily and conveniently via self-check-in through QR Code.
  • Contactless guest transfer

    Scan the QR code with your own smartphone, enter your contact details and check in with a tap of your finger. That’s it! When you visit again, the registration process is even faster thanks to the reminder functio

  • Comply with data protection rules

    All guest data is automatically stored in your secure database, which is protected from unauthorized access. After four weeks all data will be automatically deleted.

  • Fulfill documentation obligation

    If the relevant authorities ask for contact details, you can easily export them from your system for a particular day of the week and pass them on to the institutions in a timely manner.

Ordering system for your Takeaway & delivery service

Ready to go: Pick-up and delivery service for your restaurant
  • Digital Menu

    Show your gastronomic offer on your website and on Google. Changes on your digital menu are published in no time.

     

  • Boost your sales

    Sell food and beverages online for pickup / delivery at your restaurant. Your guests pay directly when ordering or in cash on site.

     

  • One step ahead of your competitors

    Through our partnership with Google, you will automatically receive the coveted “Food Ordering” button in your Business Profile on Google – and thus reach many more guests!

     

All payment methods already included

Our free service during the Corona crisis
We create your menu with up to 50 individual dishes in resmio!

Make more profit with vouchers

Sell value vouchers to bridge difficult times

Due to exit restrictions, most tables in your restaurant remained unoccupied. Selling tickets, coupons and vouchers to your (most loyal) guests can at least partially compensate for lost sales and help you to bear running costs.

Our tip: Offer attractive packages and discount promotions (e.g. 20% off Sunday brunch, 3-course menu). Keep the purchasing process and redemption conditions as simple as possible..

Gutscheinverkauf

Online Table Reservation System

Automation, capacity control, online waiting list & more
  • Quickly ready for use

    Our convenient online reservation form (“widget”) is integrated on the website, Google and Facebook and many other channels in a few minutes.

  • Full overview

    All reservations via your website and Google are automatically entered into your digital reservation book. Here you will find all bookings with reservation status clearly sorted.

  • Crisis-proof equipped

    Adjust capacity to meet regulatory requirements and your own conditions. Online waiting list for guests at times when your restaurant is fully booked. Individually adjustable guest notifications and much more.

Compatible with 99% of all content management systems

resmio Wordpress Integration
resmio Squarespace Integration

These restaurants are already using our ordering system successfully!

Be part of it, join resmio – free of charge & without any obligations.

We are here to support you!

If there is anything we can help you at this difficult time please contact our support team. Our service is still available as usual, Monday to Friday from 9 a.m. to 8 p.m.!

Communicate your actions!

Let’s start with the most important thing: Don’t wait for your guests to contact you or stumble across your website. Instead, focus on active engagement with your customers.”

Inform guests about your changed offer - maybe with a catchy slogan (“We deliver, you enjoy your meal: Get your favorite burger at home!”). Ask for support (#supportyourlocal), but don't forget to share what you’re offering in return.

Actively guide guests to your offer by posting a link to your digital menu or by providing a phone number for ordering services. Use WhatsApp as an additional channel to enable even more customers to order food.

Summarize your new order and payment process in a short post. Instead of using only a text, you can create a nice infographic or even a video. It’s not so important that your text, image or video meets professional standards.

Communication is not a one-way street. So please don’t forget to answer questions of your guests on facebook, instagram and other social media channels. Be always polite and respectful.

How to get the most out of your online channels

Google My Business

➥ Make sure to adjust opening times in your business profile to the current circumstances.

➥ Enter the URL to your takeaway or delivery service in your business profile under “Info” → “Menu link”

➥ Use the “posts” feature to promote your takeaway offer

Instagram

➥ Keep your followers informed about your restaurant offer via the “Stories” feature; post e.g. photos of your most delicious dishes, give them a glimpse behind the scenes (show how your team is fully committed to your guests)

➥ Ask your guests to post a photo of the dishes you have delivered and tag your Instagram profile with @YourAccount - this will make the guest's followers aware of your restaurant.

Facebook

➥ Post regularly, around 2-3 posts per week. Use meaningful photos, keep your posts short (posts with 50 characters in length generally achieve more engagement)

➥ If possible, share a link to your digital menu

➥ Make changes to your services (currently only possible via the Facebook app under “page settings” > "Update page info"> "opening times")

➥ Share your offer in suitable Facebook groups (Support your Local ...) in order to reach potential guests in the area

Newsletter

➥ Your e-mail newsletter subscribers are usually your most loyal customers. Show them that you care and provide exclusive benefits such as special discounts.

➥ Show your subscribers how they can support you in the current situation, e.g. through buying vouchers. Remember to lead them to your digital menu by providing a link. Use a clear call-to-action (e.g. button) in your mail.

➥ Not all emails are opened by your subscribers, so send a short reminder (approx. 1 week after the first mail). Nobody likes spam, so be sure to stay within the limits.

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